Question 1

Are your numberplates road legal?

Accepted Answer

Yes! All of the number plates sold on our 'Road Legal'(https://www.rolaplates.com/shop) shop page are 100% road legal, and come with our legal markings on. You can check this out for yourself on the DVLA Government website (https://www.gov.uk/displaying-number-plates/rules-number-plates)where it clearly states that 'characters on a numberplate can be 3D'

Please note, plate styles available in our 'Show Plates' section are not road legal, and are sold for use at shows/off the road only.

Question 2

Can I buy number plates for someone else as a present?

Accepted Answer

Yes! We will still need to see the proof of ownership documents to prove that you're entitled to receive them. We will need to see their registration document in physical form, sent out via post or checked in person. A full list of documentation we can accept is visible on our Valid Documents (https://www.rolaplates.com/valid-documents)page. We would need to see their registration document, but a form of your ID is acceptable.

Question 3

How long is shipping?

Accepted Answer

For number plate orders, production and shipping begin once we’ve received your valid documents (https://www.rolaplates.com/valid-documents)in the post. As soon as your documents are checked, your number plates are made and sent straight back to you together with your documentation via First Class post.

For all other non–number plate orders, items are dispatched as soon as possible and do not require any documents to be sent to us.

Question 4

Do you offer shortened plates?

Accepted Answer

Yes, and they are 100% road legal.
 
We offer plates in these sizes:
 
- 20.5" (7 characters or less)
- 18"    (7 characters or less)
- 16"    (6 characters or less)
- 13"    (5 characters or less)
 
Character limits may vary if you have a 1/I in your registration.

Question 5

Will my plates come with a warranty?

Accepted Answer

Yes! All of our plates are manufactured to the highest standard and with quality materials. Due to this, we are confident in offering a 12 month warranty to anyone who purchases a plate from us.
 
This warranty will cover your plates against UV fading, and peeling of the reflective backing / lettering.

Please note, this is void if your number plates are screwed in as that can damage the acrylic / reflective, and if they are fitted using any other third party products such as tight clips etc.

Question 6

Can I collect in person?

Accepted Answer

Yes. We offer same-day number plate production in Stafford. Please bring your documentation with you and we’ll check it in person, saving you the need to send anything via post.

To organise an in person collection, please contact us.(https://www.rolaplates.com/contactus)

Question 7

Can my plates have a custom slogan?

Accepted Answer

Unfortunately having a custom slogan on your number plates is NOT road legal, and will fail MOT checks.
 
Due to this, we don't offer custom slogans and requests for such won't be fulfilled.

Question 8

Can I custom space my registration?

Accepted Answer

You aren't legally allowed to change the spacing of your registration!
 
We do offer this as a service, however these are sold strictly for show use ONLY and NOT for use on the road. Spacing incorrectly means your plates are not road legal, and will fail an MOT.
 
If you are wanting show plates, please select 'Show Plate Spacing' on the product order. We will then space your plates exactly how you have requested. If you select 'Road Legal Spacing' and enter your registration incorrectly, we will change the spacing to how they should be.

Please note, if you're purchasing plates on our show plate page, the spacing will also be done exactly how you enter it, as all plates there are for show use only.

We still require you to post your valid documents (https://www.rolaplates.com/valid-documents)to us in order to process a show plate.

Question 9

Can I get a refund once I've ordered?

Accepted Answer

Yes, you can request a refund at any time before we receive your documentation.

However, once your documents arrive, we begin making your number plates immediately. As number plates are unique to each customer and produced using a permanent process, refunds are no longer possible at this stage.

Question 10

How should I attach my number plates?

Accepted Answer

We always recommend using our sticky pads to attach your new number plates. This method requires no drilling, is quicker to fit, and helps maintain the condition of your plates.

For best results, ensure the surface is clean, dry, and not too cold. If it is cold, gently apply heat to both the number plate and the area of the vehicle where the plate will be fitted to help the adhesive bond properly.
Apply half of the adhesive pads to each plate, carefully line them up on the vehicle, then press firmly for a couple of minutes to ensure a secure bond.

If you choose to drill your plates (not advised), please ensure you do not drill through or near any letters, as this can cause the adhesive to lift or the lettering to crack. Please note that drilling or screwing your plates will void your 12-month warranty.

While we supply fitting materials as a convenience, we cannot be held responsible for any issues caused by incorrect fitting, as we’re unable to guarantee how or where the plates are installed.

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