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Important: New DVLA Verification Process for Your Number Plate Order

To comply with updated DVLA regulations, there is now a new process for verifying the original documents for your number plate order. This ensures your plates are fully legal and compliant, and it’s designed to be safe, simple, and fast. We handle everything using tracked First Class delivery, so your documents are secure, and your plates are made without delay.

​Our five simple steps:​

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Place your order as usual selecting your desired number plate options. You will then receive a confirmation email with clear instructions about the following documentation process.

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  1. We send you a pre-paid Royal Mail 1st Class QR Code from our email: documents@rolaplates.com  ​

  2. Place your two required documents into a secure, blank envelope.

  3. Visit any post office and show your QR code to Royal Mail Staff.​

    • They will print and place the shipping label on your envelope and send your documents directly to us via tracked 1st class delivery.

  4. We receive your documents the next day.

    • Once your documents arrive, we verify them immediately.

  5. Your number plates are made without delay and your documents are returned securely in the same package via free 1st Class delivery.​

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Can I email my documents to you?

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Good news- we can accept certain documents online!

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We must see the original version of your documents. This means most documents will need to be posted out to us. The only documents we can accept via email are unedited PDFs of a bank statement, council tax bill or utility bill for proof of ID, and an eV948 (valid for 3 days) or a letter of authorisation from a fleet operator (including lease or hire company) for proof of ownership. All other documents must be posted out.

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As stated on the Gov website, it is a legal requirement for us to see proof that you own the registration.

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We need to see two original documents in physical form, one that shows each of the following:

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     - Proof of your name and address

     - Proof that you're allowed to use the registration number

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As soon as we have received these documents via post, the manufacturing process of your number plates will begin.

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DVLA Accepted Documents​

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​Part 1 - Identification

 

     - Utility Bill, Council Tax bill or rates bill (from within the last 6 months)

     - Bank or building society statement (from within the last 6 months)

     - Drivers Licence

     - Provisional Drivers Licence

     - National Identity Card​

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Part 2 - Entitlement of Registration

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     - Vehicle registration certificate (V5C or V5CNI)

     - New keepers supplement (V5C/2 or V5C/2NI)

     - Certificate of entitlement (V750 or V750NI)

     - Retention document (V778)

     - Renewal reminder for vehicle tax or SORN (V11 or V11NI)

     - Temporary registration certificate (V379 or V379NI)

     - Number plate authorisation certificate (V948) with an official stamp from the DVLA or DVSA

     - An electronic number plate authorisation certificate (eV948)

     - Letter of authorisation from a fleet operator (Including lease or hire company) quoting the document                     reference number from the registration certificate

     - If your fleet is in the new V5C on demand scheme (V5C suppression) a PDF of the vehicles details from         the view vehicle record service​​

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If you are having any issues with these documents, or are confused about what we need to see, please contact us.

Frequently asked questions

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