Privacy Policy

​

This Privacy Policy explains how Rola Plates ("we", "our", "us") collects, uses and protects personal information when you visit our website or purchase products from us.

​

We are committed to protecting your personal data and handling it responsibly in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

Contact Information

​

If you have any questions about this Privacy Policy or the way we process personal data, you can contact us using the details below:

​

Business Name: Rola Plates
Address: Rola Plates, Levedale Road, ST18 9AH
Email: contact@rolaplates.com

 

Information We Collect

​

When you place an order, make an enquiry or interact with our website, we may collect personal information including:

​

• Your full name
• Billing and delivery address
• Email address
• Telephone number
• Vehicle registration number
• Proof of entitlement documents where required for number plate production
• Order and transaction information

​

In addition, certain technical information may be collected automatically when you browse our website, such as:

​

• IP address
• Browser type and device information
• Pages visited on our website
• Date and time of access

​

This information helps us improve website functionality and user experience.

​

How Your Information Is Used

​

We use personal information for a number of legitimate business purposes, including:

​

• Processing and fulfilling customer orders
• Verifying documentation for vehicle registration plates
• Manufacturing and supplying compliant number plates
• Communicating with customers about orders or enquiries
• Preventing fraud and maintaining website security
• Meeting legal and regulatory obligations
• Improving our products, services and website performance

​

Where customers choose to opt in, we may also send occasional marketing messages relating to our products or promotions. Customers may unsubscribe from these communications at any time.

 

Legal Basis for Processing

​

We process personal data under one or more of the following lawful bases:

​

• Performance of a contract – to supply products requested by customers
• Legal obligation – to comply with regulations relating to the supply of vehicle registration plates
• Legitimate interests – to operate, maintain and improve our business services
• Consent – where individuals have agreed to receive marketing communications

 

Sharing Personal Data

​

In some circumstances we may share personal information with trusted third parties who help us operate our business. These may include:

​

• Payment service providers
• Delivery or courier companies
• Website hosting or IT service providers
• Analytics or website performance services

​

We may also disclose personal information where required to do so by law or where requested by regulatory or enforcement authorities.

We do not sell or rent personal data to third parties.

 

International Data Processing

​

Some third-party service providers that support our website or payment systems may process personal data outside the United Kingdom.

​

Where this occurs, those providers operate in accordance with recognised data protection frameworks and safeguards designed to protect personal information in line with UK data protection legislation.

 

Data Retention

​

We only keep personal data for as long as necessary to fulfil the purposes for which it was collected.

​

In certain circumstances we may be required to retain customer information for longer periods in order to comply with legal or regulatory requirements relating to the sale of vehicle registration plates.

 

Your Data Protection Rights

​

Under UK data protection law, individuals have several rights regarding their personal data. These include the right to:

​

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete data
• Request deletion of personal data where appropriate
• Restrict or object to certain types of processing
• Withdraw consent where processing is based on consent

​

Requests relating to personal data should be sent to:
contact@rolaplates.com

​

If you believe your data has been handled incorrectly, you also have the right to raise a complaint with the Information Commissioner's Office (ICO).

 

Cookie Policy

​

Our website uses cookies and similar technologies to help improve the user experience, analyse website traffic and support certain website functions.

​

Cookies are small text files that are stored on your device when you visit a website. They allow the website to recognise your device and remember certain information about your visit.

​

Types of Cookies We May Use

​

Essential Cookies
These cookies are necessary for the basic operation of the website. They enable core functionality such as page navigation, security and access to certain areas of the website.

​

Performance and Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting information such as pages visited, time spent on the site and any technical issues encountered. This information helps us improve the performance and usability of our website.

​

Functionality Cookies
These cookies allow the website to remember choices you make, such as preferences or settings, to provide a more personalised experience.

​

Marketing and Advertising Cookies
Where applicable, these cookies may be used to help measure the effectiveness of advertising campaigns and to show relevant advertisements to users who have previously visited our website.

​

Managing Cookies

​

Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies if you prefer.

​

Please note that disabling certain cookies may affect the functionality of parts of the website.

​

Information about how to manage cookies in common browsers can usually be found within the browser help settings.

​

Changes to This Cookie Policy

​

We may update this Cookie Policy from time to time to reflect changes in technology, legislation or how our website operates. Any updates will be published on this page.

​

Updates to This Privacy Policy

​

This Privacy Policy may be updated occasionally to reflect changes in legislation, business practices or website functionality.

The most recent version will always be available on this page.

​

Last updated: March 2026